Jan 15, 2018 | Uncategorized

IT’S LATE NOVEMBER 2016, and I’m squeezed into the far corner of a long row of gray cubicles in the call screening center for the Allegheny County Office of Children, Youth and Families (CYF) child neglect and abuse hotline. I’m sharing a desk and a tiny purple footstool with intake screener Pat Gordon. We’re both studying the Key Information and Demographics System (KIDS), a blue screen filled with case notes, demographic data, and program statistics. We are focused on the records of two families: both are poor, white, and living in the city of Pittsburgh, Pennsylvania. Both were referred to CYF by a mandated reporter, a professional who is legally required to report any suspicion that a child may be at risk of harm from their caregiver. Pat and I are competing to see if we can guess how a new predictive risk model the county is using to forecast child abuse and neglect, called the Allegheny Family Screening Tool (AFST), will score them.

The stakes are high. According to the US Centers for Disease Control and Prevention, approximately one in four children will experience some form of abuse or neglect in their lifetimes. The agency’s Adverse Childhood Experience Study concluded that the experience of abuse or neglect has “tremendous, lifelong impact on our health and the quality of our lives,” including increased occurrences of drug and alcohol abuse, suicide attempts, and depression.

In the noisy glassed-in room, Pat hands me a double-sided piece of paper called the “Risk/Severity Continuum.” It took her a minute to find it, protected by a clear plastic envelope and tucked in a stack of papers near the back of her desk. She’s worked in call screening for five years, and, she says, “Most workers, you get this committed to memory. You just know.” But I need the extra help. I am intimidated by the weight of this decision, even though I am only observing. From its cramped columns of tiny text, I learn that kids under five are at greatest risk of neglect and abuse, that substantiated prior reports increase the chance that a family will be investigated, and that parent hostility toward CYF investigators is considered high risk behavior. I take my time, cross-checking information in the county’s databases against the risk/severity handout while Pat rolls her eyes at me, teasing, threatening to click the big blue button that runs the risk model.

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